Their furniture is cheap. My bed broke after 6 months. Their secretary doesn't know how to schedule appts to have someone come n fix it! They left me waiting,after I called more than 5times to make sure they were coming!! Their customer service sucks! Please don't Buy anything from Harlem Furniture! Add comment

  • Aug 08
  • Furniture and Decor
  • Furniture Warranty
  • 75
  • REVIEW RATING 3/5

Bought my furniture less than 5 years ago. The salesperson claimed the warranty was valid for 5 years and covered everything (basically short of me intentionally damaging the furniture). They are now telling me I'm not covered, giving me the run around. They've directed me to their warranty company, which has hung up on me twice. I will never ever buy anything from them again. Salesperson lied to... Read more

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My beds had bed bugs found in the wood my kids was getting bit every night did not know it was from that until i slept in the bed woke up swollen... Add comment

Bought beds in had bed bugs in the wood i will never buy anything else from Harlem furniture Add comment

  • Jun 20
  • Other
  • Elmhurst, Illinois
  • Service After The Sale
  • 43
  • REVIEW RATING 4/5

i ordered over 6300 dollars worth of furniture, paid cash one bed set they could not deliver they keep changing date from june now telling me not un till sept. the people i dealt with sally supposedly manager said either get another set or wait till sept, karian walker said she will send someone to pick up the set, they make up stuff as they go along will not let you speak to any body in... Read more

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  • May 31
  • Footwear and Clothing
  • Chicago, Illinois
  • Defective Mattress
  • 43
  • REVIEW RATING 3/5

Don’t buy from Harlem Furniture / The Roomplace! They do not back up their policies. I have bought several pieces of furniture from them. Some have been delivered defective: a broken lamp; a table where a top came apart; and now a mattress. Each time was a hassle. The latest, the mattress, which now sinks in the middle after only three years, to resolve this issue they sent an inspector to... Read more

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  • Dec 30, 2013
  • Furniture and Decor
  • Chicago, Illinois
  • Delivery Service
  • 22
  • REVIEW RATING 2/5

when i had my furniture del on dec 5 th the delivery people broke my gate and never told me i even tipped them which made me even madder that they didnt tell me & then i contacted custmer service and they said they would take care of it well guess what it is dec 30 th and i am still waiting for them to repair they keep sending out phil who apperently is not a fence guy because hes been here... Read more

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  • Dec 27, 2013
  • Furniture and Decor
  • Chicago, Illinois
  • Customer Service Agents
  • 19
  • REVIEW RATING 3/5

movers broke my gate and on dec 5th and i am still waiting for them to come and repair the guy they keep sending has no clue what the *** he is doing only time i get any answers is when i call to complain sad i love the room place furniture but know am ready to send back what i got and never go to them again what ever happened to customer service i am at the end of my patience and no one in the... Read more

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  • Sep 04, 2013
  • Furniture and Decor
  • Chicago, Illinois
  • Bed
  • 43
  • REVIEW RATING 2/5

TOTALLY RIDICULOUS. I ordered a $1,000 bed. Delivery set for today wed, 5pm. I received a call at 5pm stating 9 pm. I took a day off of work but NO bed. It s now 11 pm! I paid for delivery! I m out a days work, and very upset. Harlem furniture customer service closes at 8 pm... Read more

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  • Sep 02, 2013
  • Furniture and Decor
  • Naperville, Illinois
  • Leather Reclining Sectional
  • 46
  • REVIEW RATING 2/5

I called Harlem Furniture for a Labor day promotions and the person tells me a promotion rate. I go there to the store, they say thats only on certain items. Ok the price was above the budget, so I negotiated on a small discount and he (sales manager) said he will waive tax on two small items. When I was ready to check out, another Sales manager comes in and says we can't waive the tax and the... Read more

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