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This company is horrible. The customer service ..they never get back to there customers . They dont open the store when their suppose to. Then your given the runaround to get ur stuff...just horrible! Add comment

  • Feb 16
  • Furniture and Decor
  • Naperville, Illinois
  • Living Room Sofa Set
  • 19

I bought a living room sofa set from harlem and sale person had asked me to buy the warranty and I told him that you guys have a worst warranty services and he had convinced us that no it will all good. Your Greece, oil, food, any kind of spills will be covered now my daughter had just spilled some lemonade and they said its not covered, anyways long story short people out there please please... Read more

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I bought a leather sofa and a dining room set from the Bronx location, I got delivery withing 3 days of purchase. I'm very happy with I got I definitely recommend this place great service. Add comment

Dont buy insurance at harlem furniture they are rip off. Bought a leather sofa two years ago and it was peeling.bought the insurance for 300 bucks and they said anything happens on it it will be covered and now it was peeling and claiming its not included in the insurance. Everybody on this log should suit harlem furniture and their insurance for false information Add comment

Their furniture is cheap. My bed broke after 6 months. Their secretary doesn't know how to schedule appts to have someone come n fix it! They left me waiting,after I called more than 5times to make sure they were coming!! Their customer service sucks! Please don't Buy anything from Harlem Furniture! Add comment

  • Aug 08, 2014
  • Furniture and Decor
  • Furniture Warranty
  • 105

Bought my furniture less than 5 years ago. The salesperson claimed the warranty was valid for 5 years and covered everything (basically short of me intentionally damaging the furniture). They are now telling me I'm not covered, giving me the run around. They've directed me to their warranty company, which has hung up on me twice. I will never ever buy anything from them again. Salesperson lied to... Read more

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My beds had bed bugs found in the wood my kids was getting bit every night did not know it was from that until i slept in the bed woke up swollen... Add comment

Bought beds in had bed bugs in the wood i will never buy anything else from Harlem furniture Add comment

  • Jun 20, 2014
  • Other
  • Elmhurst, Illinois
  • Service After The Sale
  • 59

i ordered over 6300 dollars worth of furniture, paid cash one bed set they could not deliver they keep changing date from june now telling me not un till sept. the people i dealt with sally supposedly manager said either get another set or wait till sept, karian walker said she will send someone to pick up the set, they make up stuff as they go along will not let you speak to any body in... Read more

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  • May 31, 2014
  • Footwear and Clothing
  • Chicago, Illinois
  • Defective Mattress
  • 58

Don’t buy from Harlem Furniture / The Roomplace! They do not back up their policies. I have bought several pieces of furniture from them. Some have been delivered defective: a broken lamp; a table where a top came apart; and now a mattress. Each time was a hassle. The latest, the mattress, which now sinks in the middle after only three years, to resolve this issue they sent an inspector to... Read more

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