Harlem Furniture Complaints and Reviews

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I bought a living room from the Bronx location my Salesrep was Frank I wasn't happy with it when I got the delivery I spoke with the manager Armando and he changed it to me with no problem. I really recommend this store. Thank you Maria Add comment

Im suing Harlem furniture. These guys suck. I never received all the furniture i paid for. Do not buy from these crooks. Add comment

Frustrated with this company harlem furniture shame on you my furniture is a year old and its ripping and falling appart and all you cam say is there is nothing you can do. I will never spend my money therr ever again sandra k Add comment

  • Mar 18
  • Furniture and Decor
  • New York, New York
  • Positive Experience
  • 25
  • REVIEW RATING 4/5

I went to Harlem furniture in the Bronx and had a great experience. My sales Rep Lou was very informative and helpful. When I did receive my furniture it wasn't to my liking. I called the store and spoke with the manager Armando and he was very nice. He told me to come in the next day. When I went in he changed my furniture without any problems. I was only charged the difference in the... Read more

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This company is horrible. The customer service ..they never get back to there customers . They dont open the store when their suppose to. Then your given the runaround to get ur stuff...just horrible! Add comment

  • Feb 16
  • Furniture and Decor
  • Naperville, Illinois
  • Living Room Sofa Set
  • 60
  • REVIEW RATING 4/5

I bought a living room sofa set from harlem and sale person had asked me to buy the warranty and I told him that you guys have a worst warranty services and he had convinced us that no it will all good. Your Greece, oil, food, any kind of spills will be covered now my daughter had just spilled some lemonade and they said its not covered, anyways long story short people out there please please... Read more

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I bought a leather sofa and a dining room set from the Bronx location, I got delivery withing 3 days of purchase. I'm very happy with I got I definitely recommend this place great service. Add comment

Dont buy insurance at harlem furniture they are rip off. Bought a leather sofa two years ago and it was peeling.bought the insurance for 300 bucks and they said anything happens on it it will be covered and now it was peeling and claiming its not included in the insurance. Everybody on this log should suit harlem furniture and their insurance for false information Add comment

Their furniture is cheap. My bed broke after 6 months. Their secretary doesn't know how to schedule appts to have someone come n fix it! They left me waiting,after I called more than 5times to make sure they were coming!! Their customer service sucks! Please don't Buy anything from Harlem Furniture! Add comment

  • Aug 08, 2014
  • Furniture and Decor
  • Furniture Warranty
  • 119
  • REVIEW RATING 3/5

Bought my furniture less than 5 years ago. The salesperson claimed the warranty was valid for 5 years and covered everything (basically short of me intentionally damaging the furniture). They are now telling me I'm not covered, giving me the run around. They've directed me to their warranty company, which has hung up on me twice. I will never ever buy anything from them again. Salesperson lied to... Read more

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