Pissed Consumer - sofa is falling apart 10 months after purchase

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sofa is falling apart 10 months after purchase

May 22, 2008

Harlem Furniture complaint by MicheleA

I purchased a 3 piece sofa group from Harlem in July 2007. By May the seat cushions are flattened and deformed. The back cushions have split at the seams and they have flattened. It seems like all the filling has shrunken.

Some one came to inspect the sofa. Customer service tells me this is not covered, it is considered to be normal wear and tear.

I have had previous couches for 15 years and they never looked as bad as this one does in 10 months.

I guess they consider this the normal wear for any furniture you would buy from their store!

Don't be a fool like I was. The furniture looks nice at the store and seems to be priced well, but in actuallity the quality is so poor it's not even worth the sale price.

I had also purchased a bedroom set from them at about the same time and I already have trouble opening drawers. Again it looks nice but very poor quality.

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Comments (1)

1. Written by Ali G, on 20-06-2008 10:49

OMG! I am having the same exact problem. I have called them now 9 times and there is NO help at all. "Well call you by the end of the day once our managers look at the issue" I've just had it and am going to notify the Illinois Attorney General's Consumer affairs division, I'm done dealing with these people. We pay good money for these items and should expect the couch NOT to break after 10 months of use!

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