We bought a dining set from The room place in April 2009. The side paneling is coming off already and the varnish on top is peeling revealing large spots and marks. All this happened within 4 months of purchase.
We contacted Harlem furniture customer service and they sent an assessor out. He came over to our house without calling first, and we were not home! So we had to call customer service again and make another appointment. He came again, took one look at the table and was out of the door within 30 seconds. Later we go a letter saying that our issue wasn't covered under warranty.
Their furniture is falling apart within four months of purchase and they are refusing to stand by it. This is just ridiculous. So what exactly do they cover under warranty, I don't know!!!! They can label anything and everything as abuse and not have to worry about fixing their junk low quality products!
I wish I read reviews about Harlem furniture before purchasing any of their below quality products