State: Illinois City: Chicago Clear all filters (51 of 135 reviews match)
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This letter is to inform you that I am very disappointed in not only the quality of the furniture we purchased but the service, and information we were provided when we purchased it has been utterly incorrect. The Room Place has been around for a very long time so...
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1.6
I liked
  • Willing to work out a deal
I didn't like
  • False information
#877954
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I bought my furniture with you guy 3 years ago, since the beginning had a problem with the china cabinet, my chairs are looking like old set, the wood is cracking. It is poor quality I think they send me an used set, I am the kind of person that I don't fight, but omg...
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chinita
chinita

THE WARRANTY YOU PURCHASE COVES NOTHING!!!!!!HARLEM FURNITURE - TOTALLY DISSAPPOINTED!!!

I didn't like
  • Never again
#860920
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Don’t buy from Harlem Furniture / The Roomplace! They do not back up their policies. I have bought several pieces of furniture from them. Some have been delivered defective: a broken lamp; a table where a top came apart; and now a mattress. Each time was a hassle....
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#492254
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Furniture Review

Harlem Furniture
#613163
1.2
Details
Frustrated with this company harlem furniture shame on you my furniture is a year old and its ripping and falling appart and all you cam say is there is nothing you can do. I will never spend my money therr ever again sandra k
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Warranty
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when i had my furniture del on dec 5 th the delivery people broke my gate and never told me i even tipped them which made me even madder that they didnt tell me & then i contacted custmer service and they said they would take care of it well guess what it is dec...
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#467578
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movers broke my gate and on dec 5th and i am still waiting for them to come and repair the guy they keep sending has no clue what the *** he is doing only time i get any answers is when i call to complain sad i love the room place furniture but know am ready to send...
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#466860
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TOTALLY RIDICULOUS. I ordered a $1,000 bed. Delivery set for today wed, 5pm. I received a call at 5pm stating 9 pm. I took a day off of work but NO bed. It s now 11 pm! I...
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#445186
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I always buy from the room place but this time I think the sales person has screwed me with the warranty the warranty I bought was for fabric and struckeral well the spring broke in the loveseat an I called to have it repaired that's when I was informed my warranty ...
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#416869
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I have a warrant on this furniture and I had it replace three times and took your company to court and this furniture is doing the same thing again peeling I paided a lot of money for this furniture and it only been 3 years. This is around the same time before the...
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#398975
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We purchased an entire 7 piece bedroom set and a sectional sofa living room set. We had it delivered in January 2009. In total we spect $4749.96. We purchased their Lifetime Warranty for Fabric for an additional $250. We were informed that this warranty no longer...
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Anonymous
Jasmine

My offer still stands to personally look into your concerns; I am not sure if I will have a different answer for you but would at least welcome the opportunity to explore our ...

Anonymous
Dlcmkc

I had contacted The RoomPlace customer service department and they had informed me that the only option I have is to either purchase a bed rail set, or go with a broken bed. T...

#344141
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After spending $2700. on a leather sectional, $250 for the warranty, Harlem furniture does not stand by its product. First, after having a tec come out to service a reclining chair on Aug. 20, 2011 he supposedly ordered a part that never showed up. After months of...
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Anonymous
Jasmine

Hello S Salem, This is Jasmine, VP of Customer Loyalty at The RoomPlace. Please accept my sincere apology for your experience as described in the review. I would personally l...

#310897
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