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I purchased a sofa from this place and the day before the delivery they gave me a 2 hour window for delivery (12-2) . Then 6 hours later you call me back and tell me that the delivery time you previously gave me was incorrect, it's later in the evening.(1-4) The rude...
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#434460
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I always buy from the room place but this time I think the sales person has screwed me with the warranty the warranty I bought was for fabric and struckeral well the spring broke in the loveseat an I called to have it repaired that's when I was informed my warranty ...
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#416869
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I have a warrant on this furniture and I had it replace three times and took your company to court and this furniture is doing the same thing again peeling I paided a lot of money for this furniture and it only been 3 years. This is around the same time before the...
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#398975
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Bed Review

Harlem Furniture
#562213
Their furniture is cheap. My bed broke after 6 months. Their secretary doesn't know how to schedule appts to have someone come n fix it! They left me waiting,after I called more than 5times to make sure they were coming!! Their customer service sucks! Please don't Buy anything from Harlem Furniture!
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Bed Bugs Review

Harlem Furniture
#503147
My beds had bed bugs found in the wood my kids was getting bit every night did not know it was from that until i slept in the bed woke up swollen...
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Bed Bugs Review

Harlem Furniture
#503135
Bought beds in had bed bugs in the wood i will never buy anything else from Harlem furniture
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Long story short. Bought a mattress. Mattress ended up with a huge divot. They came and looked at it and said they would give us a credit since they no longer carried that mattress. We ended up with a *** mattress. I called to complain and was given the run around and...
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#394439
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When scheduling delivery they neglected to tell me half my order was back ordered for 1 month. Then they called to verify delivery the night before and then never showed up during that time frame. They insisted it was my error even though they had called to confirm....
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#394110
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Purchased warranty with an $11,000 furniture deal. After sometime, there was a claim placed for damage to the wood for some of the furniture. Technician came down per the warranty and was not able to fix the damaged wood. A replacement was not available so a claim of...
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Anonymous
Anonymous

I bought a table set my chairs was wood and leather. The wood broke on the chair . Had warranty and the people told me they don't fix chairs with leather. SO WHAT IS THE WARR...

Anonymous
Jasmine

Hello Asaj786, This is Jasmine, VP of Customer Loyalty. I have personally reviewed your order information and am truly sorry that we did not meet your expectations and that...

#360404
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We purchased an entire 7 piece bedroom set and a sectional sofa living room set. We had it delivered in January 2009. In total we spect $4749.96. We purchased their Lifetime Warranty for Fabric for an additional $250. We were informed that this warranty no longer...
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Anonymous
Jasmine

My offer still stands to personally look into your concerns; I am not sure if I will have a different answer for you but would at least welcome the opportunity to explore our ...

Anonymous
Dlcmkc

I had contacted The RoomPlace customer service department and they had informed me that the only option I have is to either purchase a bed rail set, or go with a broken bed. T...

#344141
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I recently purchased a bedroom set from the roomplace and when the furniture was delivered one of the pieces was damaged by the delivery persons. I refused the piece and was informed by a custoner service rep that I would be contacted by the end of the day on when a...
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Anonymous
Jasmine

Hello Anonyms, My name is Jasmine Sakic, and I am the Vice President of Customer Loyalty at The RoomPlace. Please accept my apology if there was any delay at promptly resolvi...

#339301
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I had a problem with what i purchased at the store so i went back for the warranty ;after i was treated very rude and unprofessional by one of the manager i was told that any of my claim was not cover. on december 2011 i bought a bedroom set and a set of...
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Anonymous
Jasmine

Hello Total scam? So sorry to read this review, I wish I could reach out to you direct but am unable to due to the mysterious post. I would really love to hear from you and d...

#333223
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I purchased a dining set and an entertainment unit four yrs ago. I only purchased the warranty because I was told everything was covered. Well I called today, 7/17/12, to have someone come out to repair my furniture and was told that the warranty company went bankrupt...
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Anonymous
Jasmine

Hello anonymous, This is Jasmine (VP of Customer Loyalty). I totally understand the disappointment as we are dishearten as well by the bankruptcy of the provider of the warr...

#332536
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